At Erith Flowers, we take immense pride in providing the freshest blooms to homes and businesses across Erith and the surrounding areas. Our commitment is founded on a Fresh Flowers Guarantee—ensuring every bouquet reaches you in peak condition and remains beautiful for as long as possible. We are a trusted local florist with a loyal customer base and a reputation for top-quality floral arrangements.
Your satisfaction is our priority. Should your flowers arrive damaged or not up to our high standards, please notify us immediately upon receipt. To help us resolve your issue efficiently, we recommend sending a clear photo of the arrangement as received, along with a brief description of the problem, within 24 hours of delivery. This enables us to assess and provide a swift resolution to your concern.
Our flowers are sourced daily and handled with the utmost care to guarantee maximum freshness. Typically, our bouquets are guaranteed to stay fresh for a minimum of 5 days, provided they are cared for according to our care instructions. Should your arrangement wilt or deteriorate within this timeframe, we encourage you to reach out so we can investigate and assist.
If you receive flowers that fall short of our Fresh Flowers Guarantee—due either to damage on arrival or loss of freshness within the first five days—we offer two main solutions:
Each case is considered individually to ensure fair and personal customer care. Please note that returns or compensation may not apply if care instructions have not been followed or where customers have provided incorrect delivery details.
Your feedback matters. If you have a concern or complaint about your order or our service, please contact us as soon as possible detailing your experience and the nature of your complaint. Our experienced team will acknowledge your complaint within two working days and will work to resolve the issue promptly—often within five working days. We strive to provide fair, transparent, and speedy resolutions, whether you shop with us as a household or a local business.
As a long-serving florist in Erith, we are devoted to maintaining trust within our community. Our dedicated team stands behind every arrangement, and we are always available to discuss your expectations, concerns, or feedback. We appreciate your custom and are committed to ensuring that every bouquet you receive from us brings joy and satisfaction.
Thank you for choosing Erith Flowers as your flower specialists in Erith and beyond. We look forward to continuing to serve you with the freshest flowers and exceptional customer care.
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