These Terms & Conditions ("Terms") apply to all customers of Erith Flowers who order flower delivery services online via our website. By placing an order with Erith Flowers, you accept and agree to be bound by these Terms in relation to all products and services provided by us. These Terms are relevant and binding for customers in Erith and all surrounding areas where our delivery services operate. Please ensure you read and understand these Terms before placing your order. If you have questions regarding any aspect of our Terms & Conditions, contact our customer service for clarification before purchasing.
In these Terms, "we", "us", and "our" refer to Erith Flowers. "You" and "your" refers to the customer placing an order through our website. "Website" means the online platform operated by us for the purchase of flower arrangements and related products. "Delivery area" encompasses Erith and nearby locations where we offer our flower delivery service.
Our order process is designed to be straightforward, secure, and transparent, ensuring a seamless online flower delivery experience for customers in Erith and surrounding localities.
To place an order, please follow these steps:
After your order is submitted, you will receive an order confirmation number and summary via our website interface. We will send you a confirmation message when your order has been accepted and is being processed. If, for any reason, we are unable to fulfil your order (for example, due to stock availability or incorrect details), we will inform you as soon as reasonably possible and issue a refund or offer suitable alternatives if appropriate.
It is your responsibility to ensure that all information provided at checkout is accurate, including recipient contact details and a delivery address within our delivery area.
Erith Flowers accepts a variety of secure payment methods. All prices are clearly displayed on our website and will be confirmed during your checkout process. Our prices include standard flower arrangements and delivery within our specified service areas. Additional fees may apply for premium delivery windows, specific customisations, or delivery to locations outside our regular coverage zone.
All transactions are processed in GBP (£). You agree to provide valid, up-to-date payment details when placing your order. We use trusted third-party payment providers to ensure all transactions are safe and encrypted. Your order will only be processed for delivery when payment has been successfully received and cleared. We reserve the right to refuse or cancel any order where payment cannot be verified or is not received in full.
For transparency, you will receive an itemised receipt with every completed transaction.
We understand that circumstances may change and you may need to cancel or amend your order. Our cancellation and amendment policy is as follows:
Erith Flowers provides flower delivery services to addresses in Erith and the neighbouring areas. We strive to deliver your order on the date and to the address specified at the time of ordering.
While every effort is made to ensure that the items delivered match the order description as closely as possible, Erith Flowers reserves the right to substitute flowers or packaging elements due to seasonal or supply variations. All substitutions will be of comparable quality and value. If a major substitution is required, we will inform you before proceeding with your order whenever possible.
We are committed to providing high-quality floral products and services to all our customers. If for any reason you are not satisfied with your order, please contact our customer service team as soon as possible, and ideally within 24 hours of receiving your delivery.
We will review your concern and, subject to our assessment, may offer a replacement, partial refund, or other solution based on the circumstances. Photographic evidence may be required to help us address and resolve your concerns effectively. Our goal is to ensure customer satisfaction and address any genuine issues in a timely and fair manner.
To the fullest extent permitted by law, Erith Flowers’ liability to any customer for any claim arising out of or in connection with our products or services is limited to the value of the order placed by that customer. We do not accept liability for indirect, special, or consequential losses, nor for any delay or failure to deliver to the extent such delay or failure is caused by any event outside our reasonable control ("force majeure").
We will not be liable for:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter for which it would be illegal to exclude liability under applicable law.
All content featured on our website, including images, text, graphics, logos, and layout, is the property of Erith Flowers or its licensors. You may not reproduce, copy, modify, distribute, or use any part of the website content without our express written consent.
We treat your privacy and security seriously. All personal information collected during the order and delivery process is handled in accordance with our privacy policy and the UK General Data Protection Regulation (UK-GDPR). Data is used solely for the purposes of processing your order, arranging delivery, and enhancing service quality. For further details about data handling, please refer to our separate privacy notice.
These Terms and any disputes arising out of or in connection with your order, delivery, or use of our website will be governed in accordance with the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
We reserve the right to modify or update these Terms & Conditions as necessary from time to time. Any changes will be effective immediately upon publication on our website. It is your responsibility to review these Terms regularly and prior to placing each new order. Continued use of our website or services after such changes constitutes your acceptance of the updated Terms.
These Terms & Conditions are applicable to all online orders placed with Erith Flowers for flower delivery in Erith and surrounding areas. By completing your order, you acknowledge and accept these Terms in full.
We thank you for choosing Erith Flowers for your online flower delivery needs within Erith and nearby communities. If you have any questions about any part of these Terms, please contact us before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Erith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Erith.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
